
On August 9th, 2008 I emailed access Toronto about a lamp bulb that was out in a park near where I like to walk the dog. Here’s the original email sent to “accesstoronto@toronto.ca“:
Not sure who to email this to but the bulb on the lamp in the “Norman Jewison” Park by Yonge/Gloucester Street needs to be replaced. It’s been out for a few weeks and it’s extremely dark in that one area. It’s the lamp closest to Gloucester Street (South end of park) by the bench.
Please forward to Parks and Rec.
Surprisingly, I got a response 2 days later on Aug 11, 2008
Thank you for your inquiry to Access Toronto, the public information and referral service for the Toronto Government.
I have forwarded your e-mail to the area park supervisor, Mark Emslie, for his attention and response.
I hope this is helpful and please do not hesitate to let me know if you require further information or assistance.
Sincerely,
Ada Bielow
Act. Mgr., Public Information
City of Toronto
Then an email from the park supervisor on the same day:
Thanks for bringing this to our attention. I will place a work order to have the lamp checked.
I was very impressed with the email response time from the City of Toronto. Almost unbelievable. Well I guess it’s back to reality because as of today, September 7, 2008, nothing has happened. This is what I expected but it was too bad that the emails gave me some false hope.